About a year ago I bought a Morphy Richards Vacuum Cleaner – 73381 Performair Bagless Upright Vacuum and it came with a 3 year guarantee. It had been a toss up between a Dyson or a cheap and easily replaceable vacuum cleaner. Then I found this one that cost far less than the Dyson but did everything a Dyson did. And considering it came with a 3 year guarantee, it made more sense than a cheap one.
Anyway to cut a long story short, we were unlucky enough to have a part break for us. Aside from this part breaking, I must say the vacuum was an amazing vacuum put through 2 babies, a 4 year old and 3 cats and always cleaned well. But this review is not about the vacuum but their customer service.
I contacted them and explained the issue and they contacted me shortly after explaining they could not fix the part concerned so they wanted to send me a new vacuum and as it was a discontinued model would I be interested in the replacement model 73288. It seemed similar to my previous one and I was pleased to accept. They asked for a copy of my receipt, which thankfully I was able to supply and they sent out a new one.
I could not believe how quick and easy it was to sort it all out. Customer Service were great and the best bit, I am really happy with my new vacuum (which I shall shortly review here). So, if you are thinking about buying a Morphy Richard, go ahead because if it breaks down you know you will get a replacement or have it sorted it out.